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Returns Policy

COLU Fashion understands that sometimes it can be hard to get the right fit so with this in mind, we have made our returns policy straight forward for items you have bought from us either online or offline.

In order to receive a refund, you must return the item within 14 days. The item must be returned in perfect unused condition with the tag still intact. You must also include proof of purchase (receipt, print out of bank statement).

Once we have received your item and have assessed that is in a resalable condition and with proof of purchase can we then process you the refund via the original payment method. Your refund will be processed within 30 days.

Customers will be responsible for the cost of returning items. COLU Fashion will then bear the postage cost of new items to you. Exchanges outside the UK may incur a further delivery charge.

It is important to note that we do not accept returns and cannot issue refunds for custom orders.

No shipping cost is refundable. If you have been offered a refund, you will be refunded the amount for the good(s) bought only. 

If you have any questions regarding a refund, please contact beth.raines@colufashion.co.uk